• When entering your username please make sure it is case sensitive.
• Please make sure you have enough inventory space for your needed items as items are non-refundable.
• Purchases can take up to 15 minutes to process.

 

Our store setup should credit purchases to your in game account within 30 minutes. You must be ONLINE to receive your purchase. Please keep your account logged in when waiting for a purchase. If it does not please wait for up to 2 hours before making a thread explaining your situation on the server to a staff member. If you have still not received your purchase. Then contact us through email.
Having problems? Contact us at our email: zwolinski45@gmail.com

 

Payments to Cloud Universe servers is a payment for the virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of Cloud Universe servers, you will not be refunded this money. Bans are subject to the full discretion of the server staff and rules can be changed at any time. There is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit. Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the owners of Cloud Universe. All items are virtual and have no real monitary value.
 

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Cloud Universe is not affiliated with Mojang in any way, shape, or form. 

 

Disclaimer

Cloud Universe is NOT affiliated with Minecraft, Mojang AB and/or Notch Development AB.